At Best.com.bd, we value your trust. To ensure a smooth online shopping experience in Bangladesh, we offer a clear and customer-friendly return and refund policy. If you’re not satisfied with your purchase, we’re here to help — quickly and directly.


✅ Return Eligibility

You can return or exchange your product under the following conditions:

  • You received a wrong, damaged, or defective product

  • The item is unused, unwashed, and in its original condition & packaging

  • You contact us within 3 days of delivery

📌 Note: Undergarments, cosmetics, and personalized items are non-returnable due to hygiene reasons.


📦 How to Request a Return

To request a return or exchange:

📞 Simply call or message us at 01641-893199 within 3 days of receiving your order.
Please provide:

  • Your Order ID

  • A brief reason for return

  • (Optional) A photo of the product (for faster processing)

Once verified, we’ll guide you through return pickup or delivery.


💰 Refund Method

If your return is approved:

  • Refunds will be sent via bKash, Nagad, or bank transfer

  • Processing time: 5–7 working days

  • Refunds will be issued only after product inspection and approval

🔁 If you prefer to exchange instead of refund, we’re happy to help — subject to stock availability.


❌ Items Not Eligible for Refund

  • Discounted or final sale items

  • Items returned after 3 days

  • Used, washed, or damaged by the customer


🛍️ Exchange Requests

We support size exchange or product switch (same or higher value) upon availability. Contact us within 3 days of delivery to request an exchange.